Blaze Group | Fintech Education

Stop Building AI Features Nobody Asked For By Daniel Lambo, Blaze Group In July 2025, the Commonwealth Bank of Australia told 45 customer-service workers that an AI voice bot would replace them. Within weeks, the Finance Sector Union reported surging call volumes, overtime offers, and team leaders answering phones. On August 21, the bank reversed the layoffs and apologized, admitting its review failed to weigh "all relevant business considerations.” The bot didn’t fail. The

A fintech education mixtape. 🎶 Track 3: Owning the Rails In fintech, there’s a difference between riding the rails and owning the rails . Most “financial inclusion” strategies still position Black and Brown communities as passengers — given the focus is on access to apps and platforms designed elsewhere, with rules they didn’t set. True financial sovereignty requires something deeper: control of the rails themselves. What Do We Mean by “Rails”? Financial rails are the infra

Fintech is transforming the financial landscape, from mobile banking and digital payments to blockchain and cryptocurrency. For Black...

My father, born in 1966, recently celebrated his 40th High School Class Reunion in South Carolina. As I heard recaps of his reconnections...

In the entrepreneurial journey, research and development (R&D) is a vital process. It's where ideas are tested, refined, and transformed...

In the financial sector, innovation is the key to breaking down barriers and expanding access to essential services. Tala , a pioneering...